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Easy Clearance

Terms of Service

Effective date: 3 March 2026 Last updated: 3 March 2026

These Terms govern the delivery of Easy Clearance services to B2B clients, including orders, document requirements, payment rules, complaints, liability allocation and cooperation with customs and border authorities.

1) Provider details and definitions

  1. Provider: PLUTOS TEAM AGENT LTD, Company number 12923103, Registered office: Oriel House, 26 The Quadrant, Richmond, England, TW9 1DL ("Provider").
  2. Contact (including complaints): kontakt@easyclearance.pl; phone/WhatsApp: +44 0333 335 5072, +44 7404 091503.
  3. Website: easyclearance.pl and related pages ("Website").
  4. Client: a business entity using the Services (B2B), including importers, exporters, carriers, freight forwarders, or their representatives ("Client").
  5. Services: customs-related services and supporting activities, including preparation and submission of customs declarations and related documentation ("Services").
  6. Order: a request for Services submitted via form/email/phone/WhatsApp or other agreed channel ("Order").

2) Services and relationship

  1. The Provider delivers Services including import/export declarations (UK/EU), ENS/SSD, GMR support, transit (T1/T2), consultations and document checks.
  2. The Provider acts as the Client's representative before customs and border authorities to the extent permitted and based on the Client's authorisations and instructions.
  3. The Provider is not a carrier or warehouse operator and is not responsible for transport, storage, loss or damage to goods unless agreed in writing.

3) Orders and start of work

  1. Orders may be placed via the Website, email, phone/WhatsApp or other agreed channels.
  2. Work starts once scope is confirmed, required information is received, and fees (where applicable) are confirmed/paid.
  3. Missing, inconsistent or unclear information may delay or prevent delivery.

4) Authorisations and representation

  1. The Client must provide all necessary authorisations/powers of attorney and identifiers required to represent the Client (e.g., EORI, company details, authorised contact).
  2. If a procedure requires specific authorisations or forms, the Client must provide them promptly in the format required by the authority/system.
  3. The Client is responsible for ensuring that instructions are provided by duly authorised persons.

5) Client responsibilities (accuracy of data)

  1. The Client is fully responsible for the accuracy, completeness and consistency of all data/documents used for declarations, including invoices, packing lists, transport documents (CMR/AWB/BL), goods description, value, weight, origin, classification, licences/certificates, Incoterms and carrier/contractor details.
  2. The Provider may refuse to submit a declaration or may pause delivery if information is incomplete, inconsistent, reasonably doubtful, or creates compliance risk.
  3. The Client must notify any changes affecting the Order without delay (route, crossing time, booking references, vehicle, carrier etc.).

6) Due diligence / KYC and right to refuse

  1. The Provider may request due diligence / KYC information to assess the Client and the transaction.
  2. The Provider may refuse or pause delivery where:
    a) required information is not provided,
    b) information is inconsistent or raises reasonable concerns,
    c) there is a suspected breach of law or unacceptable operational/compliance risk.
  3. Such refusal/pause does not constitute a failure to provide Services.

7) Fees, payments and third-party costs

  1. Fees are agreed case-by-case (quotation) or per a pricing page on the Website (if applicable).
  2. Government charges, duties/taxes, deposits, terminal/port fees, carrier charges and other third-party costs are excluded unless agreed in writing.
  3. The Provider may require prepayment or cost security, especially for urgent or higher-risk work.
  4. If payment is overdue or costs are not secured, the Provider may pause delivery.

8) Timing and external factors

  1. Delivery times depend on completeness of data, procedure type, government systems, inspections and authority decisions.
  2. The Provider is not responsible for delays beyond its control, including system outages, inspections, authority decisions, force majeure events, or carrier delays.

9) Liability (key protections)

  1. The Provider performs the Services with reasonable skill and care but does not guarantee:
    a) authority decisions,
    b) absence of inspections/detentions/additional requirements,
    c) clearance times dependent on authorities or government systems.
  2. The Provider is not liable for:
    a) errors/omissions in Client-provided data/documents (including from carriers/third parties),
    b) consequences of Client instructions that create compliance risks,
    c) penalties, interest or charges imposed by authorities due to the Client's or third parties' acts/omissions,
    d) indirect or consequential losses, including loss of profit.
  3. Where liability cannot be excluded, it is capped at the fees paid/payable for the relevant Order, unless mandatory law provides otherwise.

10) Indemnity

  1. The Client shall indemnify the Provider for reasonable losses, claims, penalties and costs (including legal costs) arising from inaccurate/incomplete information, unlawful instructions, actions of the Client's carriers/contractors, or third-party claims linked to Client data/instructions.

11) Changes and cancellation

  1. Changes after work starts may require additional time/fees.
  2. If cancelled after work starts, the Client may be charged for work performed and any third-party costs incurred.

12) Complaints

  1. Complaints must be submitted to kontakt@easyclearance.pl within 7 days of completion or when the Client could reasonably assess the Service.
  2. The complaint should include Order reference (if any), description, requested outcome and supporting documents.
  3. The Provider will respond within 14 days; complex matters may take longer and the Client will be informed.

13) Confidentiality and data protection

  1. Confidentiality applies to commercial/operational information.
  2. Personal data (where applicable) is processed under the Website Privacy Policy.

14) Changes to these Terms

  1. The Provider may update these Terms for valid reasons (legal changes, service updates).
  2. Updates apply from publication on the Website unless stated otherwise.

15) Governing law and disputes

  1. These Terms are governed by the laws of England & Wales.
  2. Disputes shall be submitted to the courts competent for the Provider's registered office, subject to mandatory law.